Jibbigo does not correctly understand what I say
Speech recognition on a small mobile device can be challenging, so here are some methods you can try to improve the performance:
Where I am using Jibbigo, background noise is unavoidable. What can I do?
Jibbigo works best in situations without a lot of noise. However, if noise is unavoidable, you can still use the keyboard input to get your translations! If there are phrases you say regularly, use the History function to play them to your listener without having to type them again. More detailed instructions can be found in our User Manuals. If you are on an Apple device and need to repeatedly translate a complex phrase, you can use a Text Shortcut to enter it quickly (note: link is to external site, unaffiliated with Jibbigo).
The in-app translators for the Apple version of Jibbigo Translator didn't download. How do I re-install?
The best option to try is to delete the app completely from your device and re-install it, making sure you have stable wifi when you do re-install. You won’t have to pay for your offline translators again. Tap and hold the Jibbigo app icon until it jiggles and the x appears. Tap the x and it will ask you if you want to delete this app. Say yes. Now, re-install the app from the app store. Once it is downloaded, you will need to ‘restore purchases.’ You can do this by going into Jibbigo Plus (orange bar at the top of the home screen.) From there, tap the 'gears' at the top right corner. This will take you to the settings and you'll see 'restore purchases.' Tap this (make sure you have a network connection when you do.) Go 'back' and you'll see a new menu item called "Your Purchases." From here, you can install your purchased translators.
I am having difficulties installing Jibbigo on my Android device
Jibbigo installation on Android is a bit more complex than on the iPhone.
Jibbigo runs down the battery on my iPhone
Because Jibbigo is self-contained and does not depend on remote servers for your translations, its files are large and it uses a fair amount of memory. This is more pronounced on Apple devices, where you do not truly quit an application until you close it out in multi-tasking. To preserve your battery, it is recommended to completely close out Jibbigo whenever you will not be using it for a while. To do this: